Terms of service

These terms are an agreement between Veeha Tech Solutions (“we”, “us”) and the restaurant business that signs up for Bistrova (“you”). By creating an account or using Bistrova, you agree to them.

The service

Bistrova is software for running a restaurant: taking orders, sending KOTs, billing, taking payments, e-bills and reports, on the Android app, the PC counter and the owner portal. We may improve or change features over time.

Your account

• The person who signs up must be allowed to act for the restaurant.
• You are responsible for the logins and PINs you create for your staff, and for what is done with them. Tell us at once if you think an account has been misused.
• Keep your account details, such as your email address and phone number, up to date.

Trial, plans and payment

New restaurants start with a free trial. After the trial, a paid plan is needed to keep using Bistrova. Plan prices are shown before you subscribe and are charged in advance, monthly or yearly, through Razorpay, plus GST where it applies. Refunds are covered in our refund policy.

Your bills and taxes

Bistrova works out GST from the tax rates and settings you enter, and numbers invoices in order. You remain responsible for your tax registration, for the rates and details you enter, and for the bills you issue. If in doubt, check with your accountant.

Your data

Your menus, orders, bills and reports belong to you. You allow us to store and process them to provide the service, as described in our privacy policy. You can ask us for a copy of your data at any time, including after you leave.

Fair use

Do not use Bistrova for anything unlawful, try to reach another restaurant’s data, interfere with the service, or resell it without our written agreement.

Availability

We work to keep Bistrova running at all times, and billing continues on a device when the internet drops. Even so, we cannot promise the service will never be interrupted, for example during maintenance or an outage at a provider we rely on.

Liability

To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability for any claim is limited to the subscription fees you paid us in the three months before it arose.

Ending the service

You can stop using Bistrova at any time. We may suspend or close an account that breaks these terms or is not paid for, after telling you, except where the law or a security risk needs us to act at once.

Changes to these terms

If we change these terms, we will update this page and tell account owners of important changes before they take effect.

Law

These terms are governed by the laws of India.

Contact

Email: veehatechsolutions@gmail.com
Phone and WhatsApp: +91 91047 62387